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COVID-19

Dear Campus Residents,

In light of the recent emails from the Chancellor’s Office and Dr. Kathy-Cavins Tull regarding the suspension of face-to-face classes, we wanted to provide you more information about your status as a residential student. Please read the information below and contact Housing & Residence Life if you have any questions.

  1. The status of COVID-19 is changing rapidly and, with the aim of protecting our campus and community, we will deliver coursework online beginning March 23 through at least April 3, and encourage students to remain at home.
  2. If you need to pick up books, clothing or other essentials to go home and participate in on-line classes, we encourage you to come and get those items and leave campus as soon as possible.
  3. If you have a need to stay on campus you will need to request permission using this link: https://tcu.co1.qualtrics.com/jfe/form/SV_6FfaAY9SINoB96l
  4. Limited amenities and dining will be available; however, residential staff will be on-call 24 hours per day to assist you as needed.
  5. TCU resident students will receive a credit for housing and dining charges. Details on credits will be determined in the next few weeks.
  6. Ongoing communication will be sent and posted to university websites as it is made available.

We are working through the complex details of what this means to each individual student and will send more information as we finalize our procedures and processes. If you live on campus and need access to specific items before April 3, please contact Housing and Residence Life at 817-257-7865.

Thank you,
Craig Allen
Director of Housing & Residence Life

Wednesday, April 1, 2020 –

Our Pack and Ship program for school supplies is now over. If you have further questions, please email housing@tcu.edu

Friday, March 27, 2020 –

Horned Frogs residents – If you still need your books and laptops sent to your home, please let us know by March 31. We want you to have the supplies you need to be successful. As always, if you have a special need, let us know.

Thursday, March 26, 2020 –

Our Pack and Ship program for school supplies will end on Friday, March 27 at 5 pm CST. We are happy to have served nearly 500 residents, and we wish all of our residents the best as they continue with their classes this spring.

Tuesday, March 17, 2020 –

Dear TCU Residents,

We appreciate all of you who have come to campus to get items you need for school, and all of you who have had friends or family pick up items for you. We understand that all of this is new and changing rapidly. There is much to be done as we get ready for instruction to resume next week, and our role is to support our students and their education.

We understand that not all students are able to return to campus in order to collect the necessary items to conduct online classes starting March 23. Due to this, Housing & Residence Life will ship needed school supplies (ex: books, laptop, notebooks, etc.) to a determined location at no cost to our students. All items must fit into a USPS large flat rate box, size measurements below. There is a maximum of 2 boxes per resident. In order to utilize this resource, please complete this link. During your selected available timeframe, we may reach out to you in order to make sure we are sending the correct items. Once we are done collecting the items, we will tape and ship to the address provided (US only, we apologize that we are unable to ship to international addresses).

Box measurements: Inside: 12″ x 12″ x 5 1/2″

Thanks for your continued patience and understanding during this extraordinary time. Please do not hesitate to call our office at 817-257-7865 or email housing@tcu.edu if you have questions. We are looking forward to starting online classes next week.

Sincerely,

Housing & Residence Life

Dining availability:

At Tide University Laundry, nothing is more important than ensuring the health and wellness of students. We appreciate you putting your trust in us for your dry cleaning, laundry and other garment care needs.

We are taking steps to follow the latest CDC guidance to help minimize the spread of the COVID-19 virus for our staff and students. Following the advice of the campus administration, Tide University Laundry will not be on campus offering laundry service during the extended spring break.

As this is an evolving situation, we are working closely with campus administration to be able to offer laundry service when students are back on campus. As soon as we know the best way to safely deliver service, we’ll communicate it to you directly. With regard to refunds for unused periods of service, we are going to do what’s right. We ask for your patience as the situation develops, and we understand if our laundry service will begin again this school year. When this is determined, we will refund you for the unused time!

If you have any questions about your laundry service concerning COVID-19, please don’t hesitate to reach out to us by SMS, email, or phone. We’re here for you.

Thank you for being a valued customer, and for your understanding.

Life, Not Laundry
-The Tide University Laundry Team
(888) 590-9274

Dear Horned Frog residents and families,

Thank you for giving us a moment to re-set our plan for residential move-out. We have heard you and are working around the clock to support flexible options – whether you are ready to move out today or need more time.

We will not require move out by April 5. You may leave your items in your residence until further notice from us. We are delaying the move out process until we know more about the national guidance and travel restrictions. Until that time, you may retrieve belongings by appointment.

Several of you voiced your concerns and we apologize for any stress this may have caused you. Your safety and health are our most important concerns as we navigate this rapidly changing COVID-19 time period. We are doing our best to serve you, and we appreciate grace as we navigate these challenges.

See the below options:

1) You may still move out your belongings

If you have already made plans to move out your belongings and would still like to do so, please contact Housing to schedule an appointment* and we will assist you. Please contact housing@tcu.edu for main campus housing or greeklife@tcu.edu for fraternity and sorority housing. Please include “Move Out Plan” in the subject line of your email to facilitate the review of your email. Also note that we are no longer allowing individuals to collect belongings on a resident’s behalf, and the resident themselves must retrieve their belongings.

2) We can ship your school supplies to you

If you need school supply items from your room, please fill out the School Supplies Shipment Form. We are able to send school supply items to your preferred U.S. address, at no cost to you. As a reminder, you will be allowed two boxes.

3) If you require special accommodations –

We are working with some students who require special assistance. Should you need to remain on campus, please fill out the Stay On Campus Form. If you have already registered, please take a moment to re-register your details, as we recognize updated guidance has affected plans.

*Your TCU ID card access is on, and we do not plan to restrict your access. However, it is critically important that you inform us that you are coming to campus, before you arrive so we may plan accordingly. In an effort to stop the spread of COVID-19, our custodial staff is working diligently to keep our buildings clean and safe for those entering the building to pick up their belongings and for those that still live on campus.

We are in unprecedented times, and information is changing hourly. We ask that you please bear with us as we try to make plans for the future, and as we respond to this ever-changing pandemic in a way that protects our students. Our Horned Frog community is strong, and we are truly committed to serving you in the best way possible. Thank you for your patience.

Sincerely,

Craig D. Allen