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COVID-19

Dear Horned Frogs,

I hope this email finds you safe and healthy. I want to provide you more details for the fall as it relates to your housing experience. There is nothing more important to us than your health and safety. Please view our safe campus video here and check out the TCU Connected Campus website, which provides updates to our plans and procedures. We are focused on maintaining our sense of campus community, while also reducing the spread of COVID-19.

Here is additional information about the Fall Residence Hall Experience:

Relationships and Community

At the heart of your residence hall experience is your relationship with your roommate or others in your suite or apartment. These relationships will continue to be the building block for a floor and hall community on campus. Rooms and suites will be occupied as designed.

Programs and Activities

In every hall we will continue to have activities and events that bring students together safely. Face coverings will be required. Group sizes will be limited based on CDC and county health guidelines. Students will have small study groups, ping-pong tournaments, movie nights, football game watch parties, outdoor Zumba, room decoration/craft making stations and parties, and so much more. Our hall staff has a long list of innovative programs that can all be achieved with face coverings, physical distancing and cleaned and sanitized equipment and supplies. We will have “virtual” programs, too, but we know we can bring students together safely and allow them to have a fun campus living experience. Check out more information about our programming here.

Academic Support and Learning

One of the best parts of living on campus is the built-in support students receive. Whether it is an organized study group in the hall, or just two friends who meet to study together in a residence hall room, there is no question that living on campus helps students succeed in classes. We are creating individual study spaces in our common areas for students to utilize. Our staff also sponsors course review sessions, study skills programs and time management activities. We also will have several resources, such as Writing Center staff, available in the halls at various times to assist students. We will continue to hold these learning sessions this year via in-person, small groups, with appropriate physical distancing and face coverings.

Housekeeping

Housekeepers will be on campus daily from 7 a.m. to 8 p.m. to perform additional common area cleaning, including our electro-static sanitizing. Students will be responsible for their rooms, but we will have more cleaning than ever before in every other part of our halls. Check out more information about keeping our communities clean here.

Guests and Visitors

We want our residents to be able to have another TCU student visit them to study or watch a show on Netflix, but we will limit visitors in rooms.  A student in a double room can have no more than four people in their room or students in a three-person suite could have no more than six in their suite, etc. We want Horned Frogs to be able to visit each other, but non-TCU students and overnight guests will not be allowed. As students demonstrate they can follow guidelines, and as we see that COVID-19 spread can be mitigated, we may loosen these restrictions; but we must start the year with these restrictions in place to ensure a healthy campus.

Student Health and COVID-19 Testing

If a student doesn’t feel well it is imperative that they do not go to class and interact with others. If they have symptoms of COVID-19, the student should call the TCU Health Center to be tested immediately. If the test returns positive, we will require that student to isolate for the recommended time period (currently 14 days). If a student has their own room they will isolate where they are, so long as they have access to a bathroom just for their use (apartments and four-person suites with two bathrooms). Students who live in a double room will be moved to an isolation room on campus and students who were exposed will be asked to quarantine. Quarantining means monitoring your health, staying in your room as much as possible and limiting any interaction with others. Our process is consistent with CDC and Tarrant County Public Health guidelines. Our students in quarantine or isolation will have additional support from TCU Care Coordinators in order to receive meals, assistance with laundry or other needs.

Community and Physical Distancing

Students will be required to wear a face covering when they leave their room. We will encourage students to hang out in small groups around the residence hall, but everyone must maintain physical distancing and wear face coverings. Our desk staff will be available and will wipe down elevator buttons and entrance doors throughout the day at shift changes. Resident Assistants will be on duty daily and the Hall Director will regularly interact with students. All staff will wear face coverings and gladly meet with students in person, by Zoom or by phone, whichever method the student prefers. We will continue to get to know residents, help them build a hall community and we will be there to provide all the services that make residential living a positive experience.

Fall Dining Experience

  • The student dining experience will continue to offer a wide variety of food options with a creative menu and flexible meal plans.
  • All locations, except for the Bass Building cart, will be open this fall and all locations will provide a nearly 100% “touchless” experience. This means all food will be prepared and handed to students; there will be no self-serve options.
  • Students will be able to use their meal “swipes” at ALL dining locations to provide for maximum convenience and to minimize wait times. Market Square seating is currently set at 50 percent capacity, which adheres to state and county public health guidelines. There are plans for 25 percent, 75 percent and full capacity and we have the ability to adjust daily, if needed.
  • There are a variety of outdoor dining spaces for students to sit down and enjoy their meal.
  • All dining staff will use PPE and be trained on safe operations within current food service guidelines.
  • All dining facilities will be cleaned and disinfected throughout the day.
  • Hours of operation will not change; we will be open for students when they need dining.

We expect further changes related to the pandemic, and are fully prepared to pivot and continue making decisions with the health of our community in mind. It will be critical to our residence hall communities that each resident is personally responsible for their health and wellbeing. For more information on our plans for the residential living experience this fall, please visit our website and check the FAQ section. If you still have questions or concerns, please contact our office by calling 817-257-7865 or email housing@tcu.edu.

We thank you for your trust in us, and we look forward to a great fall semester.

Sincerely,

Craig Allen

Dear Campus Residents,

We wanted to provide you with an update about your status as a residential student during the on-line instructional period. Please continue to monitor your TCU email and university website for the most up-to-date information.

  1. Your TCU ID card will remain active for your residence hall, room and dining (if applicable).
  2. If you are returning to campus to simply grab your items and return home/off-campus, you do NOT need to register or notify our staff. Your ID card access will remain active for your assigned residence hall and room. We do ask that you minimize your time on-campus as much as possible.
  3. If you need to stay at least one night in your room during the on-line instructional period, please complete this registration link: https://tcu.co1.qualtrics.com/jfe/form/SV_6FfaAY9SINoB96l. You will not need “approval” to do this as your ID card access will remain active for your assigned hall and room.
  4. Housing staff will be on-call 24 hours per day to assist you as needed. If you have an emergency, please contact TCU Police at (817)257-7777.
  5. If you are sending someone to retrieve your items, you must email housing with the following information:
    • Your full name and TCU ID
    • Your residence hall and room number
    • Visitor’s full name (person who will be picking up your items). Please let this person know they will be required to show their ID as proof before gaining access to your room.
    • Visitor’s phone number
    • Date and approximate time when the visitor will pick up your items
    • Please include an itemized list of things that the visitor will be taking
  6. If you are unable to retrieve essential items for the on-line instructional period (ex: books, laptop, prescriptions, etc), please monitor your TCU email account for an option coming soon that will allow us to ship those essential items to you, at your cost. At this time, this service will only be available to the United States.
  7. If you do not remain on-campus during the on-line instructional period, you will be given a credit for housing and dining (if applicable). Specific amounts are unknown at this time and as information is made available, we will communicate with you.

Take care,
Housing and Residence Life

Dear Campus Residents,

In light of the recent emails from the Chancellor’s Office and Dr. Kathy-Cavins Tull regarding the suspension of face-to-face classes, we wanted to provide you more information about your status as a residential student. Please read the information below and contact Housing & Residence Life if you have any questions.

  1. The status of COVID-19 is changing rapidly and, with the aim of protecting our campus and community, we will deliver coursework online beginning March 23 through at least April 3, and encourage students to remain at home.
  2. If you need to pick up books, clothing or other essentials to go home and participate in on-line classes, we encourage you to come and get those items and leave campus as soon as possible.
  3. If you have a need to stay on campus you will need to request permission using this link: https://tcu.co1.qualtrics.com/jfe/form/SV_6FfaAY9SINoB96l
  4. Limited amenities and dining will be available; however, residential staff will be on-call 24 hours per day to assist you as needed.
  5. TCU resident students will receive a credit for housing and dining charges. Details on credits will be determined in the next few weeks.
  6. Ongoing communication will be sent and posted to university websites as it is made available.

We are working through the complex details of what this means to each individual student and will send more information as we finalize our procedures and processes. If you live on campus and need access to specific items before April 3, please contact Housing and Residence Life at 817-257-7865.

Thank you,
Craig Allen
Director of Housing & Residence Life

Wednesday, April 1, 2020 –

Our Pack and Ship program for school supplies is now over. If you have further questions, please email housing@tcu.edu

Friday, March 27, 2020 –

Horned Frogs residents – If you still need your books and laptops sent to your home, please let us know by March 31. We want you to have the supplies you need to be successful. As always, if you have a special need, let us know.

Thursday, March 26, 2020 –

Our Pack and Ship program for school supplies will end on Friday, March 27 at 5 pm CST. We are happy to have served nearly 500 residents, and we wish all of our residents the best as they continue with their classes this spring.

Tuesday, March 17, 2020 –

Dear TCU Residents,

We appreciate all of you who have come to campus to get items you need for school, and all of you who have had friends or family pick up items for you. We understand that all of this is new and changing rapidly. There is much to be done as we get ready for instruction to resume next week, and our role is to support our students and their education.

We understand that not all students are able to return to campus in order to collect the necessary items to conduct online classes starting March 23. Due to this, Housing & Residence Life will ship needed school supplies (ex: books, laptop, notebooks, etc.) to a determined location at no cost to our students. All items must fit into a USPS large flat rate box, size measurements below. There is a maximum of 2 boxes per resident. In order to utilize this resource, please complete this link. During your selected available timeframe, we may reach out to you in order to make sure we are sending the correct items. Once we are done collecting the items, we will tape and ship to the address provided (US only, we apologize that we are unable to ship to international addresses).

Box measurements: Inside: 12″ x 12″ x 5 1/2″

Thanks for your continued patience and understanding during this extraordinary time. Please do not hesitate to call our office at 817-257-7865 or email housing@tcu.edu if you have questions. We are looking forward to starting online classes next week.

Sincerely,

Housing & Residence Life

Dining availability:

At Tide University Laundry, nothing is more important than ensuring the health and wellness of students. We appreciate you putting your trust in us for your dry cleaning, laundry and other garment care needs.

We are taking steps to follow the latest CDC guidance to help minimize the spread of the COVID-19 virus for our staff and students. Following the advice of the campus administration, Tide University Laundry will not be on campus offering laundry service during the extended spring break.

As this is an evolving situation, we are working closely with campus administration to be able to offer laundry service when students are back on campus. As soon as we know the best way to safely deliver service, we’ll communicate it to you directly. With regard to refunds for unused periods of service, we are going to do what’s right. We ask for your patience as the situation develops, and we understand if our laundry service will begin again this school year. When this is determined, we will refund you for the unused time!

If you have any questions about your laundry service concerning COVID-19, please don’t hesitate to reach out to us by SMS, email, or phone. We’re here for you.

Thank you for being a valued customer, and for your understanding.

Life, Not Laundry
-The Tide University Laundry Team
(888) 590-9274

Update regarding Spring Move-Out

Subject line: Residence hall move-out planned for May 16-29

Dear resident students,

I hope this email finds you well as the semester is coming to a close and we look forward to summer sessions. Registration for summer classes begins this week, and Wednesday, April 22, is room selection day for those of you who are selecting housing for next year. We continue to keep your needs in mind as we plan for next steps.

Many of you still have belongings in your residence hall, apartment or chapter house. Earlier this month we wrote to you that move-out options were being considered, and today I am writing to share the plans.

While the COVID-19 situation continues to change daily, move-out is planned for May 16 – 29. TCU continues to closely follow guidelines from the State of Texas and City of Fort Worth. Moving is deemed an essential activity and with close adherence to social distancing guidelines and careful planning and precautions, we believe we may assist you with the move out process while keeping everyone safe.

If you are unable to travel to campus to gather your belongings, we have arranged moving and storage options for you. It is imperative that we clear our halls to prepare for the fall, but we stand ready to assist if you have a special circumstance.

Please see below for instructions regarding move-out, May 16-29:

  1. Sign up for a move-out day and time:     Beginning Friday, April 24, log in to my.tcu.edu and go to the Housing tab. There you will be able to sign up for a move-out day and time that works for you.
  1. Help us with safety measures:   Please note that we will limit the number of people in the halls each day for your safety and for the well-being of TCU staff who will be on site as you gather your      belongings. We ask that you please wear a face mask and gloves during move-out. Thank you in advance for taking these precautions and adhering to social distancing guidelines to help stop the spread of COVID-19.
  1. TCU ID card access:   TCU ID card access is currently turned off for security reasons. When you arrive on your selected move-out date and time, TCU staff will be on site in the lobby of each hall and you will have access to your building. Please remember to bring your room key and your student ID.
  1. Moving and storage options:   There are three moving and storage company options for those of you who want or need assistance with gathering and/or storing your belongings. Please go to the TCU Housing website to view more details on the options listed below.
  1. Full-service packing, storage and shipping: USS will provide packing, storage and shipping options. If you contract with USS, you will not need to be present to use their service. TCU staff will grant access to buildings and rooms to fulfill the service.
  2. Packing and summer storage: Dorm Room Movers and College Truckers provide packing and summer storage. We are working with these companies to have boxes delivered and waiting for you when you arrive. You must be present to pack boxes; these companies will pick them up from you and take to summer storage.

Please note that these three companies have contracts with the University. Each has all the proper insurance and meets all the necessary guidelines to conduct business on campus. No other companies will be allowed access to TCU residence halls, so please do not contact any other company for moving and storage.

*We know that some people may need an alternate date outside of our designated move-out days. We understand, and we are happy to work with you. Please contact the TCU Housing office by email at housing@tcu.edu and we will assist you. If you have other special needs related to your move out date and time, please contact the Housing office and we will do our best to accommodate you. Please include your name, TCU ID# and hall/room information on all communication.

Thank you for your continued patience as we work to best serve our Horned Frog family during this time.