TCU Housing and Residence Life has partnered with University Laundry to provide a convenient alternative to traditional campus laundry. Students may opt-in to the program by visiting UniversityLaundry.com/TCU. Read below for more information about the service.
USING YOUR SERVICE AT TCU
A: TCU has a laundry service for students, staff and faculty. The program includes Bundled Service (wash/dry/fold/package by hand) and Campus Cleaners (dry-clean or launder and press, return on hangers).
A: This service is for all machine-washable clothes-sheets, towels, underclothes, shirts, pants, etc. Items are washed, dried, folded and packaged. Students choose Annual or Semester Bundled Plans of 10, 20, or 30 lbs. per week.
A: Our 10-step process treats your clothes with the meticulous care they receive at home! All clothes are sorted into whites, medium and darks. Our wash products are rated #1 by Consumer Reports for best cleaning, fabric care, and color guard. Our detergents have biodegradable surfactants (active agents) free of harmful phosphates. Dermatologist tested, our suds are friendly to even the most sensitive skin. The process is clean and green.
A: Start with the 20 lb Plan; it’s the most popular. The average weekly weight is 15-20 lbs. If you’re an athlete or simply wear more clothes than average, the 30 lb Plan is for you. If you take the majority of your wardrobe to the Campus Cleaners, the 10 lb Plan is perfect for linens, underwear, t-shirts, etc. If you skip a week completely, you get twice your weekly amount the next time you use the service. The unused pounds from an order do not roll over. If you need more than your plan allows, you can change your plan anytime, or we’ll simply charge $1.50 per pound if you need more in a week. Bags are weighed when dry and lightest.
A: At home, these clothes would go to a local dry cleaner. At college, the laundry service ensures students don’t have to leave campus. With or without Bundled Service, the Campus Cleaners takes care of everything you would want to be returned on hangers. College is a difficult place to hang-dry anything, so you’ll simply wear these items a little more often between sending them to the Campus Cleaners. Each month we total up the dry-cleaned or laundered clothes and then charge by the item. Just like a local dry cleaner, charges only occur when the service is used.
A: Each student receives two nylon (bacterial resistant) bags: one Large bag for Bundled Service and one smaller bag for the Campus Cleaners. Everybody’s clothes are washed and dried separately, then packaged by hand before they are returned. Each bag (and order) is bar-coded and tracked through every step of our care process. You may go online and see it every step of the way.
A: You will receive an email with details on where to pick up your laundry bags during move-in. Service begins when classes start.
Campus attendants are waiting to take dirty clothes or return clean ones to you at designated drop-off/pick-up locations. You may use whichever truck you wish, but the truck will be closest to your residence hall a couple of days each week. The exact times and truck locations are posted online, so once you know your residence hall, you can check it out. You might live in a residence hall with a Drop Spot; if so, there’s a spot you can drop off and pick up orders in your residence hall.
A: Like your meal plan or class registration, you pay for your Bundled Plan at the beginning of the semester during registration. Your use of the Campus Cleaners and any of your extra Bundled Service is totaled monthly and charged to the credit card provided when registering. A Usage Summary is emailed to both students and parents monthly.